Housing, Rental, & Utilities

Available grant and funding programs to provide financial support for your business.

Food, Health, & Wellbeing

Information on the temporary waiver of sign regulation and outdoor seating requirements.

CARES Act Follow Up Info

Quick facts and links to better understand the CARES Act and how it helps.

Employment Assistance

Programs and information to help employees of impacted businesses.

Rental & Mortgage Assistance

Eviction and Foreclosure Moratorium

The State of Florida Eviction and Foreclosure Moratorium, which protected residents from eviction and foreclosure actions for non-payment of rent due to COVID-19, expired on September 30th. Now the only protection available in the state is the Centers for Disease Control and Prevention (CDC) Order issued in early September. This Order also protects eligible tenants from eviction for non-payment of rent throughout the end of 2020.


What you must know:

  • Eviction Protections in the CDC Order are not automatic- tenants must deliver a Declaration to their landlord. 

  • CDC Eviction Moratorium temporarily halts certain residential evictions for non-payment of rent through the end of 2020. 

  • The Order covers all standard rental housing, including mobile homes or land in a mobile home park, BUT does not cover individuals renting hotels, motels, or other guest homes rented temporarily. 

  • The Order does not waive rent or late fees associated with a rent payment.

For more information click here. 

Rental and Mortgage Assistance (City of Kissimmee Residents Only)

  • Application window is CLOSED


  • Funds are available to assist qualifying households who have been affected by COVID-19 and are now unemployed or underemployed. Grant funds may be used to pay for:

    • Rent or mortgage to include past due amounts back to March 1, 2020, and up to three months of future rent or mortgage payments not to extend beyond December 30, 2020, if the household continues to be unemployed during this time. 

    • Security deposits and the first-month rent for households looking to relocate or downsize due to the reduction of income. Click here for a list of the documents that will be required to complete the application.

  • Due to federal regulations, assistance will no longer be available to pay for utilities.  Contact your utility company to find out about additional assistance available.

Heart of Florida United Way Rental Assistance

  • The United Way of Central Florida is also providing information and some assistance. You may contact them by dialing 2-1-1.

The Department of Housing and Urban Development (HUD): HUD offers assistance to residents who are concerned about housing, renting, foreclosure, and eviction.

Delay Payments on Mortgages: The Federal Housing Finance Agency (FHFA) has instructed mortgage servicers to allow borrowers whose mortgages are owned by Fannie Mae or Freddie Mac to delay payments. This forbearance program allows for a mortgage payment to be suspended for up to 12 months due to hardship caused by the coronavirus.

Eviction Lab: The emergency stimulus bill put a temporary, nationwide eviction moratorium in place for any renters whose landlords have mortgages backed or owned by Fannie Mae, Freddie Mac or the F.H.A. This will last through the end of July, and landlords can’t charge any fees or penalties for nonpayment of rent either. If the landlord’s mortgage is not in forbearance, renters who skip payments could be risking eviction if there has not been a local prohibition.​

Justshelter.org: A great resource for renters that offers information on local organizations that can provide advice to renters in distress.

Kissimmee Utility Authority (KUA):

  • Notify KUA as quickly as possible if you are having problems paying your electric bill so they can make arrangements.

  • Those customers in need of payment assistance can contact the Osceola Council on Aging at 407-933-9540, which administers both KUA’s Good Neighbor Utility Assistance Fund and Low Income Home Energy Program (LIHEAP) funds from the federal government.

  • KUA has also committed $8 million dollars to offset fuel costs to help lower the utility bill of customers effective May 1. This means the average customer who uses 1,000 kilowatt hours of electricity will see an approximate $16 decrease in their monthly bill.

Toho Water Authority:

  • Notify Toho Water Authority as quickly as possible if you are having problems paying your water so they can make arrangements.

  • Those customers in need of payment assistance can contact the Osceola Council on Aging at 407-846-8532 ext. 1265.


Food, Health, & Wellbeing

Food & Meal Assistance

  • Meals of Love: Delivers restaurant-prepared meals to the homes of seniors and disabled adults. ​

  • Osceola Christian Ministry Center: Serving hot meals Monday - Friday from 11 am - 12 pm, and has a food pantry open Monday - Friday, 12:30 - 1:30pm. at 700 Union Street, Kissimmee FL,34741. 407-944-9968

  • Second Harvest Food Bank: This resource is the fastest way to find pantries in your community that are open during this crisis and providing help to those in need.

Florida Department of Children and Families (DCF): Offers Food Assistance (SNAP), Temporary Cash Assistance (TANF), and Medicaid.

  • Maximum Monthly Allotment - DCF has submitted a federal waiver to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size.

  • Recertification Extension - To ensure Floridians can safely access SNAP, TANF, and Medicaid benefits, DCF has implemented a six-month recertification extension for individuals and families scheduled to recertify in April or May. Extending the recertification period, allows the state to ensure the continuity of, and safe access to, SNAP, TANF, and Medicaid benefits during the current public health crisis and periods of social distancing.

  • Work Requirements Waiver - DCF will waive work requirements for individuals participating in the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) program. DCF and the Department of Economic Opportunity have partnered to apply good cause statewide for TANF and SNAP recipients normally subject to participate in mandatory work requirements as a condition to receive program benefits effective immediately. The temporary suspension of mandatory work requirements will alleviate any undue burden during this public health emergency on individuals normally required to participate in these programs with no disruptions to the receipt of cash and/or food assistance benefits.

  • Maintain Medicaid Eligibility - DCF will maintain Medicaid eligibility for current recipients through the last day of the month of the state of emergency. This means no Medicaid recipient will lose Medicaid eligibility during the state of emergency. DCF is working on notifying recipients who may have received a termination notice in the month of March that their benefits will continue.

  • Extend Time to Complete Medicaid Application - During this state of emergency, individuals applying for Medicaid may be unable to submit all the documentation required to process their application. Beginning with applications received in February 2020, DCF is extending the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received. If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received. 


Coverage and Benefits Related to COVID-19 Medicaid and CHIP.

The Substance Abuse and Mental Health Services Administration Distress Helpline: Provides 24-hours-a-day, 365-days-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

  • To connect with a trained crisis counselor:
    Call 1-800-985-5990 
    Text: TalkWithUs to 66746

  • Spanish Speakers:
    Call 1-800-985-5990and press "2"
    Text Hablanos to 66746

PrescriptionsIndividuals with recurring prescriptions may obtain a 30-day early refill to ensure medications are on hand, even if the prescription has been recently filled. Early refills will be noted to insurance companies and added to the patient's refill schedule. 

Employment Assistance


Unemployment & Florida Department of Economic Opportunity: If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance.

Reemployment Assistance: If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Eligible individuals may include those who are quarantined by a medical professional or a government agency, those who are laid off or sent home without pay for an extended period and those who are caring for an immediate family member who is diagnosed with COVID-19.

DEO Hotlines:

CareerSource Central Florida: Provides information for displaced workers and resources including job postings, recruitment network, pre-screening, hiring events, and on-the-job training. 

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