Financial Assistance & Resources

Resources for Residents

If you have been negatively effected by the COVID-19 health emergency, there are helpful resources available from government agencies and community partners that may assist you and your family. These resources are here to help keep our community going in the midst of this world-wide pandemic.


For more information on specific programs and resources, we recommend that you contact the leading agency using the links below. 


On April 2, 2020, Governor DeSantis signed Executive Order 20-94, placing restrictions on the use of laws for evictions and foreclosures for 45 days, to include any extensions. Here's what the order means:


  • You still have an obligation to make payments towards your mortgage or rent unless you have made special arrangements with your mortgage provider or landlord.

  • The State of Florida will not allow someone to be evicted or foreclosed on for non-payment while the Executive Order is in effect.

El gobernador Ron DeSantis firmó la Orden Ejecutiva 20-94 que limita el desalojo y ejecución hipotecaria por 45 días. Esto es lo que significa la orden para usted:


  • Aún tiene la obligación de hacer pagos a su hipoteca o alquiler al menos que haya hecho arreglos con su proveedor hipotecario o arrendador.


  • El Estado de la Florida no permitirá que alguien sea desalojado o adjudicado mientras la Orden Ejecutiva esté vigente.

The CARES Act Stimulus Bill


  • The CARES Act stimulus bill was signed into law on Friday, March 27, 2020 and offers relief for residents and business owners. Use the link below to learn what the CARES Act is, how it could help you and your family and how to best take advantage of the opportunities the bill presents. 

> CARES Act Stimulus Bill Info

Housing & Rental Assistance

  • ​Rental Assistance (City of Kissimmee Residents)

    • No new applications can be started at this time.

    • Partial applications must be completed and submitted online using the link provided when you first started the applications by Saturday, April 4, 2020 at 12:00 p.m.​

    • Once an application has been reviewed for eligibility, it will be placed on a waiting list for consideration and final processing as funds become available.

  • Heart of Florida United Way Rental Assistance

    • The United Way of Central Florida is also providing information and some assistance. You may contact them by dialing 2-1-1.

  • Delay Payments: The Federal Housing Finance Agency (FHFA) has instructed mortgage servicers to allow borrowers whose mortgages are owned by Fannie Mae or Freddie Mac to delay payments. This forbearance program allows for a mortgage payment to be suspended for up to 12 months due to hardship caused by the coronavirus.

  • Eviction and Foreclosure Moratorium: The FHFA have announced a nationwide eviction and foreclosure moratorium for borrowers of Fannie or Freddie mortgages, or borrowers whose loans are backed by the Federal Housing Administration (F.H.A. loans). This includes foreclosures that are already in progress.

  • Eviction Lab: The emergency stimulus bill put a temporary, nationwide eviction moratorium in place for any renters whose landlords have mortgages backed or owned by Fannie Mae, Freddie Mac or the F.H.A. This will last through the end of July, and landlords can’t charge any fees or penalties for nonpayment of rent either. If the landlord’s mortgage is not in forbearance, renters who skip payments could be risking eviction if there has not been a local prohibition.

  • A great resource for renters that offers information on local organizations that can provide advice to renters in distress.



Utility Assistance

  • Kissimmee Utility Authority (KUA):

    • Notify KUA as quickly as possible if you are having problems paying your electric bill so they can make arrangements.

    • Those customers in need of payment assistance can contact the Osceola Council on Aging at 407-933-9540, which administers both KUA’s Good Neighbor Utility Assistance Fund and Low Income Home Energy Program (LIHEAP) funds from the federal government.

    • KUA has also committed $8 million dollars to offset fuel costs to help lower the utility bill of customers effective May 1. This means the average customer who uses 1,000 kilowatt hours of electricity will see an approximate $16 decrease in their monthly bill.

  • Toho Water Authority:

    • Notify Toho Water Authority as quickly as possible if you are having problems paying your water so they can make arrangements.

    • Those customers in need of payment assistance can contact the Osceola Council on Aging at 407-846-8532 ext. 1265.

Job Loss & Unemployment​

  • Reemployment Assistance: If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Eligible individuals may include those who are quarantined by a medical professional or a government agency, those who are laid off or sent home without pay for an extended period and those who are caring for an immediate family member who is diagnosed with COVID-19.

  • CareerSource Central Florida: Provides information for displaced workers and resources for reemployment, unemployment filings, job fairs, and more.

Food & Meal Assistance

  • Meals of Love: Delivers restaurant-prepared meals to the homes of seniors and disabled adults. 

  • The Osceola County School District's School Nutrition Services Department: The School District is providing free breakfast and lunch to children 18 years and under during the extended school closure, at the following sites:

    • Michigan Avenue Elementary - 2015 S. Michigan Avenue in St. Cloud

    • Lakeview Elementary - 2900 5th Street in St. Cloud

    • Ventura Elementary - 275 Waters Edge Drive in Kissimmee

    • Denn John Middle - 2001 Denn John Lane in Kissimmee

    • Central Avenue Elementary - 500 W. Columbia Avenue in Kissimmee

    • Osceola High - 420 S. Thacker Avenue in Kissimmee

    • Kissimmee Middle - 2410 Dyer Boulevard in Kissimmee

    • Sunrise Elementary - 1925 Ham Brown Road in Poinciana

    • KOA Elementary - 5000 Koa Street in Poinciana

    • Deerwood Elementary - 3701 Marigold Avenue in Poinciana

    • Westside K-8 - 2551 Westside Blvd in Kissimmee

    • Narcoossee Middle - 2700 N. Narcoossee Road in St. Cloud

    • Liberty High - 4250 Pleasant Hill Road in Poinciana

    • Canoe Creek Charter - 3600 Canoe Creek Road in St. Cloud

    • Cameron Preserve - 4451 Cameron Preserve in Kissimmee

    • New Faith Community Church - 5000 Holopaw Road in Holopaw

    • Celebration K-8 School - 510 Campus Street in Celebration

    • Intercession City Civic Center - 1531 Immokalee Street in Intercession City

    • St. Luke Missionary Baptist Church - 400 East Columbia Avenue in Kissimmee

    • Highlands Elementary - 800 W. Donegan Avenue in Kissimmee

  • Meals will be available for pickup between 9:30 a.m. - 12:00 p.m. at each location. Families can go to school/site nearest them to pick up food even if they do not attend that school. Families will drive up in the bus loops, and they will be handed meals through the vehicle window. Meals can be provided to children not of school age if they are in the group picking up the food.

  • Effective March 27, 2020, the Florida Department of Agriculture & Consumer Services will NOT require students to be present to receive the meals, but parents/guardians should be prepared to provide one of the following documents to receive a meal for each of their child(ren) who are not present: school identification card, child’s passport, government-issued child identification card, or any document proving parent/guardian identity and relationship to the child, such as an adoption decree; doctor, clinic, or hospital record; religious record; or daycare center record.

  • Meals will not be provided without documentation for the child(ren), and meals can still be received when the child is present with an adult.

  • On Monday, March 30, Lynx will begin offering complimentary transportation to parents and students who ride on their current routes to get to the nearest stop to the feeding sites. Parents must be accompanied by their child to receive the free fare. Parents should inform the driver that they are going to the school for breakfast and/or lunch, and they will not be charged bus fare.

  • Osceola Christian Ministry Center: Serving hot meals Monday - Friday from 11 am - 12 pm, and has a food pantry open Monday - Friday, 12:30 - 1:30pm. at 700 Union Street, Kissimmee FL,34741. 407-944-9968

  • Second Harvest Food Bank: This resource is the fastest way to find pantries in your community that are open during this crisis and providing help to those in need.

Health & Welfare

  • Florida Department of Children and Families (DCF): Offers Food Assistance (SNAP), Temporary Cash Assistance (TANF), and Medicaid.

    • Maximum Monthly Allotment - DCF has submitted a federal waiver to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size.

    • Recertification Extension - To ensure Floridians can safely access SNAP, TANF, and Medicaid benefits, DCF has implemented a six-month recertification extension for individuals and families scheduled to recertify in April or May. Extending the recertification period, allows the state to ensure the continuity of, and safe access to, SNAP, TANF, and Medicaid benefits during the current public health crisis and periods of social distancing.

    • Work Requirements Waiver - DCF will waive work requirements for individuals participating in the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) program. DCF and the Department of Economic Opportunity have partnered to apply good cause statewide for TANF and SNAP recipients normally subject to participate in mandatory work requirements as a condition to receive program benefits effective immediately. The temporary suspension of mandatory work requirements will alleviate any undue burden during this public health emergency on individuals normally required to participate in these programs with no disruptions to the receipt of cash and/or food assistance benefits.

    • Maintain Medicaid Eligibility - DCF will maintain Medicaid eligibility for current recipients through the last day of the month of the state of emergency. This means no Medicaid recipient will lose Medicaid eligibility during the state of emergency. DCF is working on notifying recipients who may have received a termination notice in the month of March that their benefits will continue.

    • Extend Time to Complete Medicaid Application - During this state of emergency, individuals applying for Medicaid may be unable to submit all the documentation required to process their application. Beginning with applications received in February 2020, DCF is extending the timeframe for individuals to submit any necessary paperwork to 120 days from the date the application was received. If the Medicaid application is approved, the individual’s Medicaid eligibility effective date will still be the first day of the month that the initial application was received. 

  • Prescriptions: Individuals with recurring prescriptions may obtain a 30-day early refill to ensure medications are on hand, even if the prescription has been recently filled. Early refills will be noted to insurance companies and added to the patient's refill schedule. 

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