Public & Business Assistance

Resources to Assist You During COVID-19

We understand that many of the residents and business owners in our community have been negatively effected by the COVID-19 health emergency. There are helpful resources available from government agencies and community partners that may assist your family or your business. For more information on specific programs and resources, we recommend that you contact the leading agency using the links below. 

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Resources for Residents 

Utility Assistance

  • Kissimmee Utility Authority (KUA) and Toho Water Authority (TWA) have suspended service disconnections due to late payments. There are also payment plan options and other programs that assist residents that need help paying for utility bills. Please visit their websites for operational information and to find the best way to contact them.

Rental Assistance

In response to the Novel Coronavirus (COVID-19), the City of Kissimmee has implemented a modified Foreclosure Prevention and the Rental Assistance/Eviction Prevention program to assist  residents during this time of crisis. The program offers  housing assistance up to $1,200 or one month of rent, whichever is less.  Funding for these programs is available through the State Housing Initiatives Partnership (SHIP) Program and the Community Development Block Grant (CDBG) Program and is facilitated by the Osceola Council on Aging.

To qualify for assistance, households must meet all 3 criteria outlined below:

  1. Must be a City of Kissimmee resident.

  2. Household income must be less than 80% of the average median income (AMI):

    • One-person household: $38,850​

    • Two-person household: $44,400

    • Three-person household: $49,950

    • Four-person household: $55,500

    • Five-person household: $59,950

    • Six-person household: $64,400

    • Seven-person household: $68,850

    • Eight-person household: $73,300

  3. ​Must have a documented loss of income related to COVID-19 impacts due to health, employment, or school/child care closures.

Households with Special Needs will be given preference.  “Persons with special needs” means an adult person requiring independent living services in order to maintain housing or develop independent living skills and who has a disabling condition; a young adult formerly in foster care who is eligible for services under s. 409.1451(5); a survivor of domestic violence; as defined in s. 741.28; or a person receiving benefits under the Social Security Disability Insurance (SSDI) program or the Supplemental Security Income (SSI) program or from veterans’ disability benefits.


Households will need to submit documentation to verify eligibility, including: identification, income verification, and documentation of the COVID-19 related loss of income. Additional information will be requested as needed. Participants will be served on a first come, first qualified to proceed basis. Once funds for this program have been spent, those who meet the eligibility criteria may add their name to the Interest List. 


If you have questions or need further assistance in completing the application, you may contact Damaris Gutierrez at the Osceola Council on Aging at (407) 933-9530

Emergency Assistance

  • Reemployment Assistance: If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Eligible individuals may include those who are quarantined by a medical professional or a government agency, those who are laid off or sent home without pay for an extended period and those who are caring for an immediate family member who is diagnosed with COVID-19. To apply, go to

  • Bartender Emergency Assistance Program: The United States Bartenders Guild’s National Charity Foundation has launched a program for bartenders in need of assistance during the coronavirus outbreak. The Bartender Emergency Assistance Program is meant to aid service industry personnel experiencing financial difficulties as a direct result of the outbreak. Eligible applicants can receive a grant, in undisclosed sums, to help pay their bills.


  • Individuals with recurring prescriptions may obtain a 30-day early refill to ensure medications are on hand, even if the prescription has been recently filled. Early refills will be noted to insurance companies and added to the patient's refill schedule. 

United Way Assistance

  • For immediate access to free and confidential assistance, dial 2-1-1 to speak to a United Way representative. This resource is available 24-7. 

Meals for Students

  • The Osceola County School District is providing free breakfast and lunch to children 18 years and under during the extended school closure between March 23 and March 27, 2020. For more info, including a list of pick up locations, visit their website at

  • Meals will be available for pickup between 9:30 - 11 am at multiple locations throughout the County. Families can go to the school/site nearest them to pick up food even if they do not attend that school. Families will drive up in the bus loops, and they will be handed meals through the vehicle window. Students must accompany the parent/adult when they are picking up the meals, and meals can be provided to children not of school age if they are in the group picking up the food.

Price Gouging

  • The Florida Attorney General has activated the price gouging hotline for anyone to report coronavirus-related price gouging. Incidents should be reported at 1-866-9NO-SCAM (1-866-966-7226) or online at

Resources for Businesses 

Business Assistance

  • Florida Small Business Emergency Bridge Loan Program: Short-term, interest-free working capital loans which are intended to “bridge the gap” between the time a major disaster hits and when a business has secured long-term recovery resources. The program provides a short-term loan of State of Florida public funding. It is not a grant and must be repaid.

  • SBA Disaster Assistance: The U.S. Small Business Administration (SBA) provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Businesses can apply for loans online through a 3-step loan process. 

  • SBA Economic Injury Disaster Loans: Substantial economic injury means the business is unable to meet its obligations and to pay its ordinary and necessary operating expenses. Economic Injury Disaster Loans (EIDLs) provide the working capital needed to help small businesses survive until normal operations resume after a disaster. The SBA can provide up to $2 million to help meet financial obligations and operating expenses that could have been met had the disaster not occurred. Your loan amount will be based on your actual economic injury and your company's financial needs, regardless of whether the business suffered any property damage.