Stay-At-Home Order FAQ
When does the Order go into effect, and when will it expire?
The Order takes effect Thursday, March 26 at 11 p.m. The Order ends on Thursday, April 9, at 11 p.m. The Order could be extended if determined necessary for the safety of residents.
To whom does this Order apply?
The Order applies to ALL INDIVIDUALS within Osceola County. Unless you work for an essential business or are doing an essential activity, you must stay home. The Order is mandatory to keep residents at home and prevent the spread of COVID-19.
What is considered “essential” businesses or activities?
Individuals can travel to and from grocery stores, pharmacies, gas stations, hardware stores, auto parts stores, hospitals, doctor’s offices, healthcare facilities, and veterinarian’s offices. However, once these locations have been visited, residents should proceed home. While inside these businesses, continue practicing social distancing by standing 6 feet away from other customers in checkout lines, continue good handwashing practices, and using hand sanitizer before and after your trip.
The order details the difference between what is considered non-essential businesses and essential businesses. The outline for the differentiation can be found by accessing the Executive Order. For example, financial intuitions, hardware stores, government workers, licensed contractors, the media, etc. are considered essential.
Garbage pickup and public transit are also considered essential and will continue normal operations.
How will the Order be enforced?
The Osceola County Sheriff’s Office and Kissimmee Police Department will enforce the Order and does not intend to use the Order as a mechanism for making arrests. The purpose of the Order is to get residents in the right frame of mind to act responsibly for their health and the health of their families by staying in their homes whenever possible.
Will restaurants still be able to deliver or provide carryout service?
Yes, restaurants can continue to provide takeout and delivery services. You cannot dine in at a restaurant. Continue practicing social distancing if you visit these establishments for their carryout services.
Am I able to visit my friends and family?
You should not visit family or friends unless there is an urgent need (e.g., providing food, caretaking, medical reasons, etc.). Otherwise, stay at home and continue to check on your loved ones electronically – by phone, text, FaceTime, email, etc.
What about doctor’s appointments?
Yes. Individuals are permitted to travel to and from their healthcare providers.
Will I be able to visit COVID-19 Testing Centers?
Yes, but be aware of the qualifications for considerations for testing. For information on testing center criteria and information, visit
Will hospitals still be open?
Yes. Hospitals are considered an essential business, and residents are permitted to travel to and from local health facilities. However, you SHOULD NOT go to an ER for a COVID-19 test. An ER should only be used for medical emergencies. An influx of unnecessary patients to an ER will overwhelm our hospital systems and put healthcare workers and other patients at risk.
Will the City of Kissimmee parks be open?
Yes. The open-space areas in Kissimmee parks are open, along with our trails. We closed all amenities, such as playgrounds, community centers, the Civic Center, classes, other organized activities at parks, etc. For more information on operating hours, visit www.kissimmee.org.
Is it permitted to drive to the airport?
Yes. This is considered an essential business, but only for essential travel.
Will grocery stores and pharmacies still be open?
Yes. Groceries and pharmacies are considered an essential business.
Will hotels be open?
Will I still be able to receive mail and online orders?
Yes, you will still be able to receive USPS mail, packages, get groceries delivered, and get meals delivered.
Will public transit, such as LYNX and SunRail, be available?
Public transportation will continue to operate but should only be used for essential travel.
Will garbage services still be provided?
Yes. Garbage pickup is an essential business and will continue normal operations.
Will the Orlando International Airport and Kissimmee Gateway Airports still be open?
Yes. The airports will continue to be open, and essential travel is permitted.
May I take my pets to the vet or my dog for a walk?
Yes. You can seek medical care for your pets should they require it. And you can walk your dog outside. Practice social distancing while you are outside and try and stay 6 feet away from other neighbors and their pets.
Am I able to exercise?
Yes. You can run, walk, and ride your bike outside. Outdoor exercise is acceptable. However, gyms and fitness centers will remain closed to reduce the spread of COVID-19. While exercising outside, you still should practice social distancing by running or walking at least 6 feet away from other people.
What about the homeless?
The City of Kissimmee is working with its partners to expand its services and be flexible with funding to address the homeless population. For example, one of our partners is reaching out to homeless camps asking and providing information to individuals there. Partners are working closely with camps and providing information to keep them safe.
Are my kids able to play at parks?
Families will be able to go outside and take a walk, run, or bike ride, but they should continue to practice social distancing by remaining 6 feet away from other people. Playgrounds are closed to discourage people from congregating in large groups.
Will churches and places of worship be open?
Yes. However, religious leaders are encouraged to fully comply with all measures advised by the CDC, including limiting gatherings to not more than ten (10) people and practicing social distancing of at least six (6) feet between persons. Religious leaders are also encouraging to use online streaming services, if available.
Will laundromats be open?
Yes. Laundromats are considered an essential business and will remain open.
Will salons and beauty shops be open?
No. These businesses will be closed during the Order.
Will daycares continue to operate?
Yes, the Florida Department of Children and Families is the regulatory agency for childcare facilities. DCF has provided all licensed childcare facilities CDC guidelines as well as specific K-12 guidelines. The agency is also surveying to assess all closure tracking.
I am feeling anxious and scared about the Order. Who can I talk to?
Aspire Health Partners is offering a dedicated telephone line to assist residents with mental health concerns related to COVID-19. Residents can call the helpline, 407-875-3700, to be connected with a caring mental health professional.
In times of stress, many times, anxiety can overwhelm some of us, and this is understandable and normal. Residents are asked to stay calm, informed, and measured as the City of Kissimmee implements a proactive and planned response. Take care of yourself and your family – both physically and mentally.