City Operations

Current Status of City Operations During COVID-19

We know a community-wide approach is needed, so we continue to work closely with the Osceola County Office of Emergency Management, Osceola County Government, and the City of St. Cloud as we actively respond to COVID-19. The Florida Department of Health is serving as the lead response agency in the State for this pandemic. We are in frequent communication with the Department of Health and will continue to support them with our resources to the greatest extent possible during this public health emergency.

City Facilities

City Hall and the Kissimmee Police Department lobby are open to the public with updated safety procedures like health screenings, face coverings, and social distancing requirements in effect. Residents can still access City services online.

Planning, Zoning, and Building/Permitting offices are open to the public. Residents can still access City services online.

Some outdoor venues, such as pavilions and the Kissimmee Lakefront Park wedding lawn are available to rent for small private events. Community centers and the Kissimmee Civic Center are currently closed. 

The Kissimmee Gateway Airport remains open and operational. Air Traffic Control and Fixed Base Operator services are available.  The Airport Administration Building is closed to the public but is answering phone calls and emails. Airport Operation and Maintenance Staff are still available for airfield responses.

Public Records Requests

Submit public records requests and track the progress of your request through our online portal.

Submit a Law Enforcement Public Record Request

Submit a City Public Record Request

After submitting a request, you will be provided a tracking number and security code. You may use these two items to check the status of your request in the online portal.

If you provided an email address, a representative of the Clerk's Office will contact you ONLY if your request is unclear or requires payment to fulfill. If a request can be fulfilled without further clarification or payment, you will receive an email notifying you the records are ready for retrieval in the online portal.

​Public Safety​

Public Safety services remain fully functional and will continue to operate throughout this public health emergency. If you have an emergency, dial 9-1-1. To report a non-emergency police or fire situation, call 407-846-3333.​

Sanitation​ / Trash Collection

Curbside pickups for trash, recycling, and yard waste are occurring on normally scheduled days and residents are reminded to have carts/bins at the curb before 7 am on the day of collection.


Any extra bags, bundles or boxes outside of a cart/bin will not be collected until further notice. If you have extra items, please prioritize the most important items like food waste or personal hygiene products are inside your bin first. Drivers will no longer move collection carts/bins and rollback service will be temporarily suspended.

Kissimmee Gateway Airport

The City's airport remains open and operational. Air Traffic Control and Fixed Based Operator services are still available and functioning. The Airport Administration Building is available to the public by appointment only. All airfield operations and maintenance staff are working and actively responding to events and activities on the airfield.

Building Permits & Business Licenses

The Building & Fire Prevention Division is open to the public. The City will accept and process building permits and business licenses in person and via email. 

Submit applications or request information using the following methods:

Code Enforcement

Code Enforcement will continue to operate within the City; however, Code Enforcements focus will primarily be on public safety issues, illegal outdoor/street vendors, signage in City rights-of-way and construction activity being done without permits.​

Report a violation of the City’s Code of Ordinances using the following methods:


Inspections by the City of Kissimmee Engineering Department will continue as normal with City staff following the recommended guidelines for social distancing from the CDC.. 

The City will continue to accept, process, and issue right-of-way permits by e-mail only. No hard copy applications and associated materials will be accepted. 

To request a right-of-way permit or to contact our engineering staff:

Events, Venues & Recreation

All City-sponsored, hosted, and permitted events have been canceled until further notice

The following venues and programming have been closed or canceled until further notice:

  • Kissimmee Civic Center

  • Community Centers (Oak Street, Chambers Park, Lakeside & Orange Gardens)

  • Adult and child recreation programming 

Planning & Zoning

The City’s Planning & Zoning Division offices are open to the public and are processing inquiries, developer review applications, the Development Review Committee and all other normal Planning tasks. 


Any development review application that requires a public meeting with the City Commission or one of the City’s Advisory Boards will be processed up to the point of advertising for the public meeting.

To submit developer review applications or get answers to planning or zoning questions:


Information on Osceola County School District schedule changes can be found on their website at

Public access to all City facilities is currently restricted; however, we are still operating and can provide assistance remotely through our online services or via telephone.

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